Guide
Getting Started With Technical Writing AI
Everything you need after your purchase: where your credits are, how to create documents and where to find them.
Your First Document in 4 Steps
Step 1
Open Generate
Your credits show at the top, and the Generate menu link shows a coin badge with your count.
Step 2
Pick your template
Click a template under “Your purchased templates”, or choose a type, framework and industry. Add details, then click Generate.
Step 3
Find it in My Library
Each finished document saves automatically to My Library. Creating a document uses one credit; re-downloading is free.
Step 4
Download your way
Word, Excel, PowerPoint or PDF, depending on the document type. Select several in My Library to download a ZIP.
Where to Find Things
Credits vs. plans
A credit pays for one new document. Subscriptions cover new documents within your plan. Your balance shows on the Generate page and in the menu badge. Saving and re-downloading never cost extra.
Logo and images (paid plans)
On Generate, open the Logo & Branding section and upload your logo. Professional, Business and Enterprise plans can also add images inside the document.
Download formats
Documents, policies and SOPs: Word first. Spreadsheets: Excel. Presentations: PowerPoint. Job aids: Word first, with PDF also available. For PDF, choose “Save as PDF” in the print window (allow pop-ups).
Bulk download
In My Library, select several documents, choose a format and download them all as one ZIP.
Teams (Business & Enterprise)
From Account, invite teammates by email. Business includes 10 seats and Enterprise up to 30, owner included. Everyone signs in with their own login and shares the team library.
Need help?
Click Ask Hex at the top of any page for instant answers, browse Help & FAQs, or use Contact Us and we'll reply by email.
Generated documents are drafts. Review and tailor them before relying on them for audits or contracts.